DIRECTIONS : Read the passage and answer the questions that follow.

Counselling is a process that requires a combination of empathy, active listening, and the ability to offer guidance without judgment. One key aspect of counselling is creating a safe and supportive environment where clients feel comfortable expressing their thoughts and emotions. Active listening is essential, as it allows the counsellor to fully understand the concerns of the client and helps the client feel heard. In addition to listening, the counsellor should provide constructive feedback, helping the client identify their strengths and weaknesses. A good counsellor also employs open-ended questions to encourage clients to think deeply about their issues and potential solutions. Additionally, maintaining confidentiality is crucial in building trust, ensuring that clients feel secure in sharing their personal struggles. Counsellors must also develop problem-solving skills, guiding clients towards realistic and achievable goals. The relationship between the counsellor and client should be based on mutual respect and understanding, helping the client move towards positive change.