DIRECTIONS : Read the passage and answer the questions that follow.

Effective communication is key to building strong relationships, both professionally and personally. It requires the ability to convey ideas clearly and actively listen to others. Good communicators know the importance of maintaining eye contact, using an appropriate tone of voice, and being mindful of body language. Listening attentively without interrupting ensures a clear understanding of the message. Moreover, choosing the right words and phrases for the context, avoiding jargon when unnecessary, and being concise can help avoid confusion. In professional settings, it is crucial to be respectful and mindful of the audience's needs, adapting your message for maximum impact. Additionally, asking open-ended questions can encourage deeper conversation and help build rapport. A positive, calm demeanor in communication can help maintain harmony and foster productive conversations.