Directions: In this question, a statement is given followed by two conclusions numbered I and II. You have to consider the statement to be true, even if it seems to be at variance from commonly known facts. You are to decide which of the given conclusions can be drawn definitely from the given statement.

Statement: "I have been trying the customer service for past two hours but I am not able to get through" A complains to B.

Conclusions:

I. A is disappointed with the service of some company/agency.

II. Customer service cell is set up to assist customers to resolve their grievances only.