Choose an option which is a valid course of action for the below statements.
Statement I : Customers complained regarding the receipt of empty packages sent by the courier agency
Statement II : Customers were not happy with the behaviour of the delivery boys.
Course of action
I : The courier agency should ask the customers to open the packet and make a video.
II : The courier agency should replace the delivery boys against whom complaints were received.
1
Action I only
2
Both actions I and II
3
Action II only
4
Neither action I nor action II