Teaching Haryana (HPSC) Assistant Professor Mock Test 2025 Marketing Management Trends in Marketing Customer Relationship Management (CRM)
What is meant by relationship re-engineering?
1
Use of low cost channels and services in dealing with old and unprofitable customers.
2
Identification of cross selling opportunities
3
Use of a new strategy to win back old customers
4
Adjusting of approach so that customers do not go to a competitor.
5
Question Not Attempted