Teaching BPSC 4.0 बिहार उच्च माध्यमिक शिक्षक भर्ती (PGT) Mock Test Marketing Management Trends in Marketing Customer Relationship Management (CRM)
Which of the following is NOT a misunderstanding about CRM?
1
CRM is an IT issue
2
CRM is about loyalty schemes
3
There is more to CRM than marketing process.
4
More than one of the above
5
None of the above