Teaching BPSC 4.0 बिहार उच्च माध्यमिक शिक्षक भर्ती (PGT) Mock Test Marketing Management Trends in Marketing Customer Relationship Management (CRM)
What is the definition of CRM from the Management point of view?
1
Merchandising, selling, and smooth service operations of a business entity
2
Managing, and maintaining a profitable relationship with customers
3
Software that assists marketing
4
More than one of the above
5
None of the above