Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Business Management and Human Resource Management
Match the following List – I with those of List – II and indicate the correct combination from the codes given below:
|
List I |
List II |
||
|
(a) |
Everitt M. Rogers |
(i) |
Service quality model |
|
(b) |
J. D. Power |
(ii) |
Three types of marketing for services |
|
(c) |
Parasuraman, Zeithml and Berry |
(iii) |
Quality rating |
|
(d) |
Gronroos |
(iv) |
Diffusion of innovation |
1
a - iii, b - ii, c - i, d - iv
2
a - i, b - ii, c - iii, d - iv
3
a - ii, b - i, c - iv, d - iii
4
a - iv, b - iii, c - i, d - ii