Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Management Strategic Management Customer Value and Satisfaction
Which out of the following is NOT true about consumer satisfaction ?
1
Consumer satisfaction is a post consumption phenomenon
2
Consumer satisfaction is a mild, positive emotional state resulting from a favourable appraisal of a consumption outcome
3
Consumer satisfaction results from a cognitive appraisal
4
Consumer satisfaction is not different from consumer loyalty. Both are same concepts