Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Library Science Information Sources & Services Reference Service
Arrange the steps of the "Digital Reference Model" derived from Lankes (1998) and the Virtual Reference Desk Project (1998) in the correct sequence
A. Triage
B. Experts Answer Formulation
C. Tracking
D. Question Acquisition
E. Resource creation
Choose the correct answer from the options given below
1
A, C, B, D, E
2
C, D, B, A, E
3
E, B, C, A, D
4
D, A, B, C, E