Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Marketing Officer Marketing Types Marketing of Services
Survey instruments used to assess customer perception of service quality are called
A. CETSCALE
B. SERVQUAL
C. SERVPREF
D. DINESERV
E. RSQS
1
A and B only
2
B and C only
3
A, B, C and D only
4
B, C, D and E only