Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Business Management and Human Resource Management
"Hospital administration may think that patients want better food. but patients may be more concerned with nurse responsiveness"
Above statement pertains to which one of the following service gaps?
1
Gap between consumer expectation and management perception.
2
Gap between management perception and service-quality specification.
3
Gap between service delivery and external communication.
4
Gap between service-quality specifications and service delivery.