Teaching UGC NET Mock Test Series 2025 (Paper 1 & 2) Marketing Management Trends in Marketing Customer Relationship Management (CRM)
Match List I with List II:
|
|
List-I |
|
List -II |
|
|
Possible level of customer expectations |
|
Example |
|
A. |
Normative expectations |
I. |
I expect this restaurant to serve me in an adequate manner |
|
B. |
Acceptable expectations |
II. |
I expect terrible service from this restaurant but came because price is low |
|
C. |
Minimum trouble expectations |
III. |
Most of the times this restaurant is very good, but when it gets busy the service is slow |
|
D. |
Experience-based expectations |
IV. |
As expensive as this restaurant is, it ought to have excellent food and service |
Choose the correct answer from the options given below:
1
(A) - (IV), (B) - (II), (C) - (I), (D) - (III)
2
(A) - (IV), (B) - (I), (C) - (III), (D) - (II)
3
(A) - (IV), (B) - (I), (C) - (II), (D) - (III)
4
(A) - (I), (B) - (IV), (C) - (II), (D) - (III)