A global e-commerce giant experienced delays in product deliveries during peak seasons, leading to customer dissatisfaction. Upon investigation, it was discovered that the bottleneck occurred in the fulfillment centers due to a lack of real-time inventory tracking and inefficient supplier communication. Which of the following strategies should the company implement to enhance its supply chain efficiency?
1
Rely solely on the existing suppliers and reduce the number of fulfillment centers to minimize overhead costs.
2
Implement an advanced Supply Chain Management (SCM) software that provides real-time inventory tracking and enhances supplier collaboration.
3
Focus on increasing the number of suppliers without improving existing logistical systems to reduce risk.
4
Cut costs by outsourcing all inventory management processes without considering technology integration.
5
Prioritize the establishment of more physical stores to reduce dependence on the e-commerce platform.