Directions: Fill in the blank with appropriate words.

During the pandemic, we came to rely __(1)____ various individuals to address our daily needs, even as more and more services went online. This transformation is underway in governance. During this time, the e-Governments Foundation and Aapti Institute came together to explore how __(2)____ excluded communities engage with governance and ___(3)____ that even in 'Digital India', humans are significant in brokering trust ___(4)___ governments and citizens. These intermediaries often worked without any formal backing and role.

However, this reality was not considered in the design of most e-governance programs. Only a few states __(5)___ built a cadre of individuals for last-mile governance.