Direction: In the following passages, there are blanks each of which has been numbered. These numbers are printed below the passage and against each, some words are suggested, one of which fits the blank appropriately. Find out the appropriate words.

The _______ (1) citizen who has to get everyday jobs done by various municipal and government departments is _______ (2) driven up a tree first _______.(3) them, second explaining to them what is _______ (4) and lastly, getting the job done. If this week I _______ (5) some personal experience in this column, it is because I can document them. It is not to ask for any special ______  (6) or voice personal _____, (7) but to bring into public view the experiences of hundreds, if not thousands of citizens every day of the year and express the collective _______ (8)  of all of them. Because one’s usual experience is that when such complaints are ______ (9) in such columns, the departments rush to _______ (10).