Which of the following statements regarding the RBI Ombudsman Scheme Annual Report 2023-2024 is correct?

I. Complaints processed by the Centralized Receipt and Processing Centre (CRPC) increased by 32.81%, reaching a total of approximately 1000000 complaints.
II. Around 88% of complaints were lodged through digital means such as CMS portal, email, or CPGRAMS.
III. The RBI introduced the Master Direction on Internal Ombudsmen in 2023 to harmonize grievance redressal processes only for Non-Banking Financial Companies (NBFCs).