DIRECTIONS : Read the passage and answer the questions that follow.

Effective communication involves a combination of clear expression, attentive listening, and appropriate body language. Good communicators know the importance of active listening, which allows them to understand the perspective of the speaker, ask clarifying questions, and avoid misunderstandings. In addition to listening, non-verbal cues such as eye contact, posture, and gestures play a significant role in ensuring that the message is received as intended. One important aspect of verbal communication is adaptability—being able to adjust your message based on your audience. For example, using simpler language for a general audience or more technical terms when speaking to experts can help ensure understanding. Another essential component is empathy—demonstrating understanding and consideration for the feelings of others fosters stronger connections. Additionally, good communication means avoiding distractions and giving the speaker your full attention, whether in person or during a phone conversation. Finally, being concise and organized when conveying information helps to keep the audience engaged and prevents the message from getting lost in unnecessary details.