DIRECTIONS : Read the passage and answer the questions that follow. 

Counselling involves a professional helping process in which a person receives guidance to manage personal issues, emotional struggles, or life changes. A key component of counselling is establishing trust and rapport with the client. Counsellors must be empathetic and non-judgmental, allowing clients to open up freely. Effective counsellors use active listening and questioning techniques to help clients reflect on their feelings and explore possible solutions. Confidentiality is a cornerstone of the relationship, ensuring the client feels safe in sharing personal information. Additionally, counsellors should provide constructive feedback and assist clients in setting achievable goals. The goal of counselling is to help clients gain insight into their issues and make informed decisions for better mental health and well-being.