The grounds for filing a complaint under the Banking Ombudsman Scheme, 2006 are:

1
Non-payment or inordinate delay in the payment or collection of cheques, drafts, bills etc.
2
Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof.
3
Non-payment or delay in payment of inward remittances.
4
Failure to issue or delay in issue of drafts, pay orders or bankers’ cheques.
5
All are correct

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