The basic principle to expand your business is that the company should be more service-oriented rather than focus only on the production. This requires the active participation of the managers with the other people rather than just working on the products and the assemblies. The passage well describes: 

1
None of the options is well describing the passage.
2
Managers should be good at talking to people.
3
Focus on service not on production
4
In the upcoming days, the most needed factor will be interpersonal skills.

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