Direction: In the given question a statement is followed by two conclusions numbered I and II. You have to assume everything in the statement to be true, then consider the two conclusions together and decide which of them logically follows beyond a reasonable doubt from the information given in the statement.

Statement:

Customer service cannot be enforced. It has to come from within.

Conclusions:

I. Customer service should be voluntary.

II. Employees do not serve customers.

Find which of the given conclusions logically follow from the given statement.