Teaching Rajasthan Librarian Grade-II 2024 Mock Test Library Science Management of Libraries & Information Centres Total Quality Management (TQM)
Identify how the library can benefit from the TQM as stated by Jurow and Barnard:
a) Breaking down interdepartmental barriers
b) Redefining the beneficiaries of library services as internal customers (staff) and external customers (patrons)
c) More inclined to short-term goals and defiant to changes to suit users' needs
d) Reaching a state of continuous improvement
1
(a) and (b) are correct
2
(b) and (c) are correct
3
(c) and (d) are correct
4
(a), (b) and (d) are correct
5
Question Not Attempted