Teaching EMRS Librarian Mock Test 2023 Library Science Management of Libraries & Information Centres Total Quality Management (TQM)
"TQM is a philosophy for managing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values" is the definition of TQM given by
1
British Standards Institution standard BS 7850-1:1992
2
The Chartered Quality Institute
3
United States Department of Defense
4
The American Society for Quality,