The Reference and User Services Association (RUSA) has outlined key steps to be taken when assisting users in person:
(A). Informing
(B). Approachability
(C). Interest
(D). Planning
1
A and B
2
B and C
3
C and D
4
A and D
The Reference and User Services Association (RUSA) has outlined key steps to be taken when assisting users in person:
(A). Informing
(B). Approachability
(C). Interest
(D). Planning