Match the terms given in List I with the items given in List II and choose the correct answer from the code given below.
|
List I (Term) |
List II (Item) |
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|
(a) |
Leadership |
(i) |
Voice of the customer |
|
(b) |
Customer focus |
(ii) |
Strategic direction |
|
(c) |
Planning for improvement |
(iii) |
Employee satisfaction outcomes |
|
(d) |
People focus |
(iv) |
Partnering outcomes |
|
(e) |
Supplier focus |
(v) |
Process control |
|
(vi) |
Assessment outcomes |
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1
(a) - (i), (b) - (ii), (c) - (iv), (d) - (v), (e) - (vi)
2
(a) - (ii), (b) - (i), (c) - (vi), (d) - (iii), (e) - (iv)
3
(a) - (ii), (b) - (iii), (c) - (i), (d) - (v), (e) - (vi)
4
(a) - (iii), (b) - (v), (c) - (iv), (d) - (vi), (e) - (i)