Arrange the following service gaps as per the SERVQUAL approach in the logical sequence.
A. The gap between service quality specifications and service delivery
B. The gap between the customer's expectations and management's perception
C. The gap between perceivedĀ service and expected service
D. The gap between management perception and service quality specification
E. The gap between service delivery and external communications.
Choose the correct answer from the options given below:
1
D, A, B, E, C
2
B, D, A, E, C
3
A, C, B, D, E
4
C, A, B, E, D