Match List - I with List - II.
|
List - I Determinants of Service quality |
List - II Meaning |
||
|
A. |
Responsiveness |
I. |
The Provision of caring, individualised attention to customer. |
|
B. |
Assurance |
II. |
The appears of physical facilities, equipment, staff and communication materials |
|
C. |
Empathy |
III. |
The knowledge and courtesy of employees and their ability to convey trust and confidence. |
|
D. |
Tangibles |
IV. |
The willingness to help customer's and provide prompt service |
Choose the correct answer from the options given below:
1
A - IV, B - III, C - I, D - II
2
A - I, B - II, C - III, D - IV
3
A - III, B - I, C - II, D - IV
4
A - II, B - I, C - IV, D - III